Whether you are an experienced user or new to recreational and medical cannabis, you’ll have questions. We want the most informed cannabis customers on the planet (or at least in California), so we created these Kush Alley FAQ to answer any questions you have.
We invite you to check through our questions here, and if you don’t find what you need, contact us for help. We look forward to seeing and serving you soon.
Medical Marijuana
Do I need a medical card to purchase products?
Any adult 21+ can shop at our dispensary with a valid Government ID.
However, medical patients (as young as 18 years of age) should bring their original, signed medical recommendation and MMIC card (if available) so we can upload it into our system along with their California ID.
Check out our Medical Marijuana Identification Card (MMIC) page for more information about benefits, and how to get one.
Why do I need to show my ID and MMIC card every time?
Kush Alley is a licensed medical and recreational cannabis dispensary, which means we must comply with all state and local laws that require us to verify the age and eligibility of every customer and patient on every visit to our dispensary.
California law requires verifying that anyone who enters the dispensary is a legal MMIC or MMJ patient or of legal age to purchase recreational cannabis. As a result, we ask for ID from everyone who enters our dispensary.
What do I need to bring with me as a first-time visitor?
Adult-use recreational consumers coming to Kush Alley for the first time must provide a valid photo ID from any state or a valid passport that shows they are of legal age to obtain recreational cannabis.
When you come to see us for the first time as a medical patient, we need to see your California ID (or your current photo ID and proof of CA residency) and your original medical marijuana recommendation with your doctor’s signature. If you have an MMIC or MMJ, please bring that with you as well. Your first check-in should only take a few minutes.
How old do I have to be to enter the Kush Alley Dispensary?
Everyone who enters our dispensary must be of legal age to purchase medical marijuana (18+) or recreational cannabis (21+). No minors may enter the dispensary, even if accompanied by a person of legal age.
How do I apply for a Medical Marijuana Identification Card (MMIC)?
Check out our Medical Marijuana Identification Card (MMIC) page for more information about benefits, and how to get one.
What does my registered Caregiver have to bring to the dispensary to pick up medical marijuana on my behalf?
Caregivers are required to present the following documents before they can pick up medical marijuana for you.
- Proof of Identity acceptable to the State of California
- Documentation of Caregiver Designation (often part of the MMIC application)
- Primary Caregiver Declaration
- Medical Marijuana Identification Card (MMIC): Caregivers are required to have an MMIC
Can I use more than one registered Caregiver at the Kush Alley Dispensary?
Yes. California law permits medical marijuana patients to designate multiple Caregivers. They each must bring all the required documentation.
Ordering
Can I place an order in advance?
Yes, we offer online ordering for in-store pickup. Get started here.
How long are online orders held?
Orders are held until the end of the day. If you can’t pick it up within that time, please reorder before coming to the shop.
What happens after I've placed my order?
A Kush Alley representative will contact you via text once your order is confirmed and notify you when your order is ready for Pickup. You will also receive an email notification at your registered email with your purchase total.
How do I pick up at curbside?
Place your online order, wait for the text from us that says your order is ready, and then park in our designated curbside parking area. Reply to our text that you have arrived and a Kush Alley budtender will greet you, ask for your ID, and then place your order in your trunk.
Do you offer delivery?
We do not offer delivery.
What payment methods are accepted?
We accept cash and debit cards in the dispensary and we also have an ATM onsite. You can also order online and pick up your order at the dispensary. Payment for online orders is via a secure link to protect your personal and financial information.
What are the taxes on my purchase?
Prices listed on our menu and in-store labels include the Recreational Cannabis do not include the local tax of 10% and medical cannabis tax of 5%, rolled into the posted price similar to how taxes are included in gasoline prices. Taxes vary based on whether you’re a recreational consumer or a medical marijuana patient.
Additional cannabis taxes:
- Recreational use taxes: Individuals purchasing cannabis recreationally will be charged an additional 15% excise tax and 9.5% sales tax.
- Medical patients with a doctor’s recommendation: will be charged an additional 5% local tax and a 9.5% sales tax.
You can get more tax information on our How to Get an MMIC page.
Can I modify or cancel my order after placing it?
No, we cannot modify or change an online order once placed unless: You let the order expire (see “How long are online orders held?”); You talk to a budtender in person and make changes at the Kush Alley Dispensary when you come in to pick up your order.
Is there a minimum order amount?
Products
What is a dispensary?
A cannabis dispensary is a licensed store where people can legally buy marijuana, cannabis-based products, and related accessories. Depending on local laws, dispensaries may offer cannabis for medical use, recreational use, or both. These stores typically provide a variety of cannabis-based products (see next question). Knowledgeable staff are available to help customers choose the right products based on their needs and preferences.
What types of products do dispensaries sell?
Dispensaries sell a variety of cannabis products, including cannabis flower, pre-rolls, edibles, drinks, concentrates, tinctures, topicals, and more. The specific products available can vary depending on the dispensary. The quality of products sold also varies by dispensary.
Kush Alley proudly offers the highest quality cannabis products available in Southern California.
How do I know which products to choose?
Our knowledgeable budtenders are highly trained and experienced at listening to Kush Alley customers’ needs and wants. Stop by and spend time with one of our staff. We’ll help you find the perfect cannabis product.
Is it safe to purchase products from a dispensary?
Buying from a dispensary is the safest way to purchase cannabis products. Dispensaries are required to follow strict state regulations to ensure the safety and quality of their products. They must test their products for purity, potency, and contaminants to ensure they are safe for consumption.
Are the products you sell lab-tested?
All products on the Kush Alley Dispensary shelves have gone through rigorous testing at a certified lab according to the Department of Cannabis Control (DCC) testing standards. Products are tested for potency, pesticides, heavy metals, molds, mycotoxins, and more. After the products are tested, they are packaged, labeled, and transported to our retail facility with a manifest confirming they are tested and safe for consumption.
How should I store my cannabis products to maintain their quality?
Cannabis products generally have expiration dates for consumer protection. However, improper storage can negatively impact potency, aroma, and other characteristics. Here are some recommendations for getting the most from your cannabis purchases.
| Product Form | Recommended Storage Practices | Approximate Shelf Life |
|---|---|---|
| Flower | – Store in an airtight container (e.g., glass jars) to prevent exposure to air. – Keep in a cool, dark place away from direct sunlight. – Maintain a stable temperature (ideally between 60-70°F). – Avoid excessive humidity to prevent mold growth (ideal humidity is around 59-63%). | 6 months to 1 year Best quality within the first 6 months. |
| Vapes | – Keep vape cartridges upright to prevent leakage. – Store in a cool, dry place away from direct sunlight. – Avoid extreme temperatures (do not freeze or expose to high heat). – Use the original packaging or a protective case. | 1-2 years Optimal performance within the first year. |
| Tinctures | – Store in a dark glass dropper bottle to protect from light. – Keep in a cool, dark place such as a cupboard or refrigerator. – Ensure the bottle is tightly sealed to prevent evaporation and contamination. | 2 years It can last longer if stored properly. |
| THC Oils | – Use dark-colored glass containers to minimize light exposure. – Store in a cool, dark place away from heat sources. – Keep containers tightly sealed. – Avoid direct contact with air to prevent oxidation. | 1-2 years Maintain potency and flavor within this timeframe. |
| Edibles | – Keep in airtight containers to maintain freshness. – Store in a cool, dark place; refrigeration can extend shelf life. – Clearly label with contents and expiration date. – Keep out of reach of children and pets. | 6 months to 1 year Depends on the ingredients and preservatives used. |
Additional Tips:
- Avoid Freezing: While refrigeration is generally acceptable for some products like edibles, freezing cannabis flower can make it brittle and degrade the trichomes, affecting potency and flavor.
- Light Protection: UV light can degrade cannabinoids and terpenes. Always use opaque or dark-colored containers to protect your products.
- Temperature Stability: Fluctuating temperatures can cause condensation inside containers, leading to mold growth or degradation of the product.
- Proper Labeling: Always label your storage containers with the product type, purchase date, and expiration date to keep track of freshness and potency.
Store Policies
Is my personal information safe?
Yes! Our point of sale system, Meadow, utilizes an outside company to comply with all current Health Insurance Portability and Accountability Act (HIPAA) regulations. HIPAA regulations set strict requirements for the protection of patient medical information and set limits and conditions on the uses and disclosures that may be made of such information without patient authorization.
How much can I buy?
In California, the purchase limits for recreational customers are a maximum of one (1) ounce of dry flower per day. Patients with a Medical Marijuana Card can purchase up to eight (8) ounces of dry flower and/or eight (8) grams of concentrated cannabis per day.
Can I consume cannabis products in the dispensary?
No, consuming cannabis products on the dispensary premises is not allowed due to Local and state laws and regulations.
Can I directly smell or feel the cannabis flower?
We display our own Kush Alley flower in special jars with small air pumps and vents so it is easy to compare the aromas of each strain of flower we sell. State regulations do not permit customers to directly touch cannabis flower in the store.
Do you have any deals or discounts?
Yes! We have first-time customer deals, daily deals, monthly deals, marketing promotional deals, etc. View our DEALS page, where they are continually updated. Stay in the loop by signing up for emails or by telling your budtender you’d like to receive emails or texts! You can opt out or unsubscribe whenever you wish, and we do not send too many messages!
Do you offer veteran discounts?
Kush Alley is extremely grateful to all the men and women who have served in our armed forces! We believe that our veterans deserve affordable, safe access to cannabis, which is why we offer 20% off of every order for veterans! Simply show your veteran ID to your Budtender to receive this discount.
Does Kush Alley have a rewards or points program?
Yes! Our customers regularly tell us that the Kush Ka$h points program is the best in Southern California. You accrue points for every purchase you make, and you can redeem those points for dollars off your next order! See our Kush Ka$h page to learn how points are earned and how you can spend them. Ask your budtender if you have enough points for a reward at checkout, or write it in the notes section of an online order!
Are there age restrictions for purchasing cannabis products?
Yes, dispensaries are required to verify the age of customers and only sell products to those who are 21 or older or 18+ with a medical card. At the Kush Alley Dispensary, we verify your age before allowing you to enter our waiting area.
What is your return policy?
We offer exchanges for defective products within seven (7) days of purchase with the original receipt. We cannot offer returns on flower, and there are specific conditions for returning vape cartridges (described below). All returns are for store credit only.
If a product is defective/broken (not as a result of misuse), you may return it to Kush Alley within 7 days of purchase with the original receipt, and we will exchange it for a working product. All returns are for store credit only.
What are the Vape Cartridge Return Conditions?
If you are returning a vape cartridge, you must physically provide the battery you use with the cartridge to ensure you are using the proper hardware and settings. We cannot accept cartridge returns/exchanges without the user being present.
Additional return conditions include:
- The cartridge must be defective.
- Broken/shattered cartridges or damages resulting from improper operation will not be accepted.
- The battery must comply with vaporizer cartridge specifications. (No more than 3.0-4.2 voltage output.) Cartridges will not be accepted if oil leaks due to being left upside down or left in hot temperatures.
- Partial returns/portions of oil are acceptable if the cartridge has failed or become defective before using all of the oil.
- The expected disposable battery life is one month. No returns will be accepted one month after purchase due to battery failure.
Does Kush Alley have dedicated parking?
Yes, we do. In addition to ample nearby on-street parking, the Kush Alley Dispensary has dedicated off-street parking just East of the dispensary entrance for the convenience of our walk-in and curbside pickup customers.
What are your store hours?
Our Dispensary Opening Hours are 9:30 AM – 8:30 PM, Monday through Saturday, and 11 AM – 7 PM Sunday.
All patients and customers must be checked into our waiting area by 8:30 PM (Mon-Sat) and 7:00PM (Sun). What does that mean to our first-time customers? If your schedule requires an evening visit, please arrive 30 minutes earlier so we’ll have enough time to sign you in!
Is it safe to shop at dispensaries?
The Kush Alley Dispensary offers a safe and secure shopping environment. We comply with all California regulations for access control to the facility, video surveillance, security guards, alarm systems, and more. For security reasons, we do not share the specifics of our protective measures.
Wholesale
What are the requirements to become a wholesale customer or distributor with Kush Alley?
Read all about buying wholesale cannabis from Kush Alley. If you still have questions, please contact our wholesale department for details.
General
Can I fly out of state with cannabis products?
No. Marijuana remains illegal under federal law which makes it a federal offense to transport it across state lines. This applies even if both the state of departure and arrival have legalized marijuana for recreational and medical use.
Does Kush Alley have any employment opportunities?
Kush Alley employees tend to stay for a long time for many reasons. However, growth and other changes do require hiring new employees. When we have an opening, we post it on our website. Please check Kush Alley’s Career page regularly to see if we are hiring.
